FAQs

For a reliable and efficient payment process, we use Shopify Payments powered by Shopify. Your payment is encrypted, ensuring your security.

To redeem a promo code, simply input it in the "Discount Code" field during the checkout process. Please verify its accuracy before completing your order, as it may not be possible to apply it post-purchase.

Absolutely! Once your order is dispatched, you will receive automatic tracking information via email. This allows you to follow your package until it arrives at your location. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. You can reach us at Support@hobez.shop. Please provide your email address and order number for swift assistance.

To amend or cancel your order, please contact Customer Service at Support@hobez.shop. We will strive to accommodate your request. Be aware that cancellations might not be possible after an item has shipped. For further details, refer to our Refund and Return Policy.

If you experience delays or problems with your order delivery, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can assist in filing a carrier claim to locate your package, typically within a week.

After your return is approved, keep an eye on the return tracking number. Once the item is received at our warehouse, we will issue your refund promptly within 2-3 business days.

For products that need assembly, instructions are provided within the product packaging. If you require further assistance, please contact our customer service at Support@hobez.shop, and we can send you online instructions for your item.